Courtesy Guard - Night Shift (part time)

Location: St. Paul (Downtown), MN
Date Posted: 10-16-2018
Courtesy Guard (Overnight) - Downtown St. Paul
Hours:
Friday 8:30pm - Saturday 6:30am
Saturday 8:30pm - Sunday 6:30am

*Scheduled days and hours subject to change at employer discretion

SUMMARY
 
The Courtesy Guard is a key member of the property management team.  The Courtesy Guard provides superior customer service to residents, vendors and co-workers requiring assistance with various details related to the apartment community.  The role also is responsible for monitoring the premise for disturbances, lockouts or infractions of the community rules.
 
ESSENTIAL JOB DUTIES
  • Provides excellent customer service by having a professional and service-oriented demeanor.
  • Parking ramp management including addressing entry/exit problems, car counts, etc.
  • Regular delivery of notices to resident’s doors
  • Assists residents with afterhours package pick-ups.
  • Circulates among visitors and residents to create a feeling of hospitality and strong resident support.
  • Efficiently handles and resolves resident or vendor concerns, requests for assistance if needed.
  • Patrols and monitors building premise to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Provides safe escort for individuals when requested.
  • Writes reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Assists in investigations of any unusual incidents as assigned by the Courtesy Guard Supervisor.
  • Assesses situations and appropriately escalates as needed to Property Management and/or police or fire department in cases of emergency, such as fire or presence of unauthorized persons.
  • Informs Courtesy Guard Supervisor of any and all issues on or near the property.
 QUALIFICATIONS
 
Required Knowledge and Experience:
  • 1+ year of customer service experience
 
Required Skills and Abilities:
  • Demonstrated ability to think quickly to solve practical problems
  • Demonstrated ability to handle tasks with self-direction.
  • Ability to maintain a calm demeanor when handling stressful situations
  • Ability to use tact, diplomacy and a clear, courteous manner when dealing with residents and public
  • Ability to work collaboratively in a team environment
  • Fluent in English with strong skills in oral and written communication
Required Education and Training:
High school diploma or GED.  Individual must be 21 years of age or older. Experience in law enforcement or building security is preferred.
 
or
this job portal is powered by CATS