Courtesy Guard - Night Shift (part time)

Location: St. Paul (Downtown), MN
Date Posted: 10-16-2018
Courtesy Guard (Overnight) - Downtown St. Paul
Friday 8:30pm - Saturday 6:30am
Saturday 8:30pm - Sunday 6:30am

*Scheduled days and hours subject to change at employer discretion

The Courtesy Guard is a key member of the property management team.  The Courtesy Guard provides superior customer service to residents, vendors and co-workers requiring assistance with various details related to the apartment community.  The role also is responsible for monitoring the premise for disturbances, lockouts or infractions of the community rules.
  • Provides excellent customer service by having a professional and service-oriented demeanor.
  • Parking ramp management including addressing entry/exit problems, car counts, etc.
  • Regular delivery of notices to resident’s doors
  • Assists residents with afterhours package pick-ups.
  • Circulates among visitors and residents to create a feeling of hospitality and strong resident support.
  • Efficiently handles and resolves resident or vendor concerns, requests for assistance if needed.
  • Patrols and monitors building premise to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Provides safe escort for individuals when requested.
  • Writes reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Assists in investigations of any unusual incidents as assigned by the Courtesy Guard Supervisor.
  • Assesses situations and appropriately escalates as needed to Property Management and/or police or fire department in cases of emergency, such as fire or presence of unauthorized persons.
  • Informs Courtesy Guard Supervisor of any and all issues on or near the property.
Required Knowledge and Experience:
  • 1+ year of customer service experience
Required Skills and Abilities:
  • Demonstrated ability to think quickly to solve practical problems
  • Demonstrated ability to handle tasks with self-direction.
  • Ability to maintain a calm demeanor when handling stressful situations
  • Ability to use tact, diplomacy and a clear, courteous manner when dealing with residents and public
  • Ability to work collaboratively in a team environment
  • Fluent in English with strong skills in oral and written communication
Required Education and Training:
High school diploma or GED.  Individual must be 21 years of age or older. Experience in law enforcement or building security is preferred.
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